×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

Pop up window

Unanswered Question
Dec 10th, 2009
User Badges:

Hi All,

My customer has CUCCX 7.0 with premium license and what they would like to have, when an agent receive or accept the call, a pop up window should appear on the desktop automatically, agent should ask the question which are already in the pop up window and update the info into it. This information should be in historical reporting latter?

Any idea, how it can be achieved?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
James Hawkins Sun, 12/13/2009 - 15:48
User Badges:
  • Blue, 1500 points or more

UCCX on its own will not do this. You need to integrate with a CRM package or database for this functionality.

Actions

This Discussion