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hmimranraza
Level 1
Level 1

‎12-10-2009 02:30 PM - edited ‎03-14-2019 04:58 AM

Hi All,

My customer has CUCCX 7.0 with premium license and what they would like to have, when an agent receive or accept the call, a pop up window should appear on the desktop automatically, agent should ask the question which are already in the pop up window and update the info into it. This information should be in historical reporting latter?

Any idea, how it can be achieved?

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hmimranraza
Level 1
Level 1

‎12-12-2009 09:10 PM

Any thought

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James Hawkins
Level 8
Level 8
In response to hmimranraza

‎12-13-2009 03:48 PM

UCCX on its own will not do this. You need to integrate with a CRM package or database for this functionality.

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