we are using the Create Generated Prompt step in our script, getting the Position in queue and Avg Wait time integers played as a number generated prompt.
The issue that we have is that the generated prompt is played in female voice, while the rest of the prompts that we concatenate the final prompt with are recorded by the customer as male voice.
We tried setting the gender variable in the step properties to 1, according to the step editor guide that should be male but no luck. it does have a note in the guide saying: "If the language associated with the call does not behave differently based on gender, then this parameter is ignored."
What does that mean and any ideas how we can make this work?