Direct all calls to Music On Hold

Answered Question
Dec 11th, 2009

I have a customer who wants to divert all calls directed to an attendant console pilot to divert to a Music On Hold audio service in CallManager 4.1. Thay have uploaded a file with a holiday greeting and thi needs to be played to all incoming calls.

I have this problem too.
0 votes
Correct Answer by Jaime Valencia about 6 years 10 months ago

You would need to send them to a pilot point with broadcast and queuing.

That's the only method for someone to call and go to MOH directly.



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asandborgh Fri, 12/11/2009 - 07:28

As an alternative, if they have Unity - they could have all incoming calls go to a call handler, play the holiday greeting as the CH greeting and then in the after greeting action be transferred to the AC.




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