BLF on Intercom not showing up on SPA525G

Unanswered Question
Dec 11th, 2009

I think this is a misguided feature but not normal phone system behavior so maybe someone can help...

Phone with ext 201 has ext 202 on button 2 of an SPA525G set as intercom.  Ext 202 is on a call.  The BLF on button two, ext 201 should be lit to let that person know 202 is on the phone.  I think the system is misguidedly thinking "Well, the intercom path is free - 202 isn't on the intercom".  Create 201 as a shared line but that simply allows 202 to access the same channel and doesn't give one touch intercom...

How do I program this functionality?  How do I control the behavior of the BLF? The two colors are really cool but without any control, it's hard to do anything...

Running UC540, 8.0, CCA 2.2

I have this problem too.
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Steven Smith Fri, 12/11/2009 - 07:31

Instead of configuring a monitor button, configure a watch button.  That will give you the desired behavior.

ambleside Fri, 12/11/2009 - 09:57

Took system down to 3 phones, all 525's, extension 201, 202 and 205

Set 202 to watch 201 + 205, Set 201 to watch 202,205 and 205 watches 201 and 202

Extension 201 + 205 look and work fine.  Extension 201 shows offhook on extension 201 (but not 205)

Refreshed and rebooted phones - haven't reset CUE yet...any ideas?

Steven Smith Fri, 12/11/2009 - 13:06

Watch buttons are configured to be the first line of a single phone.  They are a little bit different than monitor.

The line that is watched must be the first button on the phone.  The line cannot be a shared line.  Watch works to monitor 1 phone, not two.

ambleside Fri, 12/11/2009 - 12:59

Narrowed down the problem but not resolved...

SPCP Register problem....firmware is 7.3.5 across all phones, only one won't register...All phones have exact same config visible in web browser (different mac addresses) yet this one won't register...

Steven Smith Fri, 12/11/2009 - 13:06

Would need to see the ephone debugs for the phone and the tftp debugs as well.

ambleside Mon, 12/14/2009 - 10:50

Figured out the 1st problem - phone not registering because of firmware issues.  Reflashed firmware, phone is now registered...Now, onto 2nd problem...

Need BLF and one-touch transfer for multiple people not just a single admin...Watch only works for a phoneset, right?


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