Unanswered Question
Dec 11th, 2009
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I have installed CUEAC on windows 2003 and the installation went smootly.

I am stuck at this moment at the menu "System Device Management"

Here you select a device from callmanager and this is used as template to create some CTI ports.

I select an existing CTI port that I use for our IPCC/IVR

OK this fails, the error I get is:

Error Code: -391
Error Description: Cannot insert a null into column (enduserdevicemap.fkenduser)

Has anyone an idea what can cause this?



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enrfarnet Wed, 12/16/2009 - 03:01
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Hi JH,

I find the same problem with CUEAC

I add just a single information: my CUCM is LDAP synchronized with AD.

During CUEAC Syncronization I get the same error -391 Cannot insert a null into column (enduserdevicemap.fkenduser).



j.huizinga Wed, 12/16/2009 - 03:38
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I found out that the CTI ports were created on callmanager but were not assigned to the user.

I have put manual the CTI ports and CTI-route point to the CUEAC user and it seems to be working.

Still don't like the error -391 though,


enrfarnet Wed, 12/16/2009 - 03:52
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I just check and I mistake the CUEAC user configuration, I configure an application user and not end user.

I'm not able to insert manually one End User but I must insert a CUEAC dedicate User on AD. I will proced in this way.

The error report me that the CUEAC dosn't find the End User CUEAC_User.

Temporarily I configure an Application User and assign the CTI port manually. I will check!



j.huizinga Wed, 12/16/2009 - 23:28
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The problem in my case was that the template you want to use must be assigned to the user you use to communicate between CM and CUEAC.

Also check lower/user case username in CUCM Connectivity




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