CUEAC

Unanswered Question
Dec 11th, 2009
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Hi,


I have installed CUEAC on windows 2003 and the installation went smootly.

I am stuck at this moment at the menu "System Device Management"

Here you select a device from callmanager and this is used as template to create some CTI ports.

I select an existing CTI port that I use for our IPCC/IVR


OK this fails, the error I get is:


Error Code: -391
Error Description: Cannot insert a null into column (enduserdevicemap.fkenduser)


Has anyone an idea what can cause this?


Thanks,


JH

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enrfarnet Wed, 12/16/2009 - 03:01
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Hi JH,


I find the same problem with CUEAC 3.1.1.5.

I add just a single information: my CUCM is LDAP synchronized with AD.

During CUEAC Syncronization I get the same error -391 Cannot insert a null into column (enduserdevicemap.fkenduser).



Bye.

EC.

j.huizinga Wed, 12/16/2009 - 03:38
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Hi,


I found out that the CTI ports were created on callmanager but were not assigned to the user.

I have put manual the CTI ports and CTI-route point to the CUEAC user and it seems to be working.


Still don't like the error -391 though,



Jan

enrfarnet Wed, 12/16/2009 - 03:52
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Hi,


I just check and I mistake the CUEAC user configuration, I configure an application user and not end user.

I'm not able to insert manually one End User but I must insert a CUEAC dedicate User on AD. I will proced in this way.

The error report me that the CUEAC dosn't find the End User CUEAC_User.


Temporarily I configure an Application User and assign the CTI port manually. I will check!


Thanks.

Enrico

j.huizinga Wed, 12/16/2009 - 23:28
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Hi,


The problem in my case was that the template you want to use must be assigned to the user you use to communicate between CM and CUEAC.


Also check lower/user case username in CUCM Connectivity


bye,


Jan

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