12-11-2009 07:21 AM - edited 03-15-2019 08:46 PM
Hi,
I have installed CUEAC on windows 2003 and the installation went smootly.
I am stuck at this moment at the menu "System Device Management"
Here you select a device from callmanager and this is used as template to create some CTI ports.
I select an existing CTI port that I use for our IPCC/IVR
OK this fails, the error I get is:
Error Code: -391
Error Description: Cannot insert a null into column (enduserdevicemap.fkenduser)
Has anyone an idea what can cause this?
Thanks,
JH
12-16-2009 03:01 AM
Hi JH,
I find the same problem with CUEAC 3.1.1.5.
I add just a single information: my CUCM is LDAP synchronized with AD.
During CUEAC Syncronization I get the same error -391 Cannot insert a null into column (enduserdevicemap.fkenduser).
Bye.
EC.
12-16-2009 03:38 AM
Hi,
I found out that the CTI ports were created on callmanager but were not assigned to the user.
I have put manual the CTI ports and CTI-route point to the CUEAC user and it seems to be working.
Still don't like the error -391 though,
Jan
12-16-2009 03:52 AM
Hi,
I just check and I mistake the CUEAC user configuration, I configure an application user and not end user.
I'm not able to insert manually one End User but I must insert a CUEAC dedicate User on AD. I will proced in this way.
The error report me that the CUEAC dosn't find the End User CUEAC_User.
Temporarily I configure an Application User and assign the CTI port manually. I will check!
Thanks.
Enrico
12-16-2009 11:28 PM
Hi,
The problem in my case was that the template you want to use must be assigned to the user you use to communicate between CM and CUEAC.
Also check lower/user case username in CUCM Connectivity
bye,
Jan
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