- Bronze, 100 points or more
I've read some posts asking, read a few on this issue on Call Manager, but I need to know if there is a way to have a UC500 system ( UC520, 540, and 560) pass the caller id info of the calling party through on a call forward? Right now it passes the info of our Main line on our SIP account. We'd like it to be the calling party's caller id.
and on the wish list is passing caller id of the calling party through on a SnR call...since it's sort of a conference call it seems liek ti should. A regular conference call does. Is it a different type of conference call?
Forwarding the original caller ID for an SNR call or call forward is something we can enable on the UC500 but the calls will fail from your SIP trunk provider such as CBeyond as they need to see caller ID for calls from UC500 to match the DIDs assigned to that customer. So this is a limitation currently of how SPs treat caller ID.