Beep sound for every minute in call recordings

Unanswered Question
Dec 11th, 2009

Hi,


I am using cistera convergence server for call recordings. For every recording, I am observing a beep sound before the recording starts and followed by exactly every 60 seconds. I didn't see any beep in live calls. This is only when I play the recording wav file.


Cistera support guys said there is no problem on their server end and suggesting to check in CCM/IVR.


Can anyone suggest me?


Thanks,

Mady

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I am not familiar with the recording system you use, but there is something in Call Manager that may be appropriate. This is often configured when you set up CUCM silent-monitoring for CTIOS.


Monitoring Notification Tone
A monitoring notification tone can be configured using the Service Parameter Configuration page in the CCM Administration Interface. There are two entries:

  • Play Monitoring Notification Tone to Observed Target
    When set to true, this option will play the tone to the monitored party (usually an agent).
  • Play Monitoring Notification Tone to Observed Connected Target
    When set to true, this option will play the tone to the party to which the monitored party is talking (usually a customer).

A monitoring notification tone can be configured using the Service Parameter Configuration page in the CCM Administration Interface/ Select Server/ Select Cisco CallManger (active) for Service.  Look for "Clusterwide Parameters (Feature - Monitoring"). If these are set to true, set them to false and see what happens. A CM restart may be required.


Regards,

Geoff

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