Connectivity Problem With WS-X6196-RJ-21

Unanswered Question
Dec 11th, 2009


I am facing some problem with"WS-X6196-RJ-21 "

The problem is that some port of the WS-X6196-RJ-21  module is not coming up.

It is not giving any error so it is hard to find out the problem.

the same RJ21 connector is working fine with some other port in the same module.

And this problem is random for all the installed module an port.

Can't able to find the cause of the problem.

As per customer it seems the physical caling is ok.

i have checked the show diagnostics and the loopback test is fine for the modules.

IOS also seems to be compatible.

the deatils are as follows:

------------------ show version ------------------

Cisco Internetwork Operating System Software
IOS (tm) s3223_rp Software (s3223_rp-IPSERVICES_WAN-M), Version 12.2(18)SXF15a, RELEASE SOFTWARE (fc1)
Technical Support:
Copyright (c) 1986-2008 by cisco Systems, Inc.
Compiled Mon 20-Oct-08 20:57 by kellythw
Image text-base: 0x40101040, data-base: 0x42A49CC0

ROM: System Bootstrap, Version 12.2(17r)SX3, RELEASE SOFTWARE (fc1)
BOOTLDR: s3223_rp Software (s3223_rp-IPSERVICES_WAN-M), Version 12.2(18)SXF15a, RELEASE SOFTWARE (fc1)

INDPUNITPECCACC06L2 uptime is 5 minutes
Time since INDPUNITPECCACC06L2 switched to active is 4 minutes
System returned to ROM by  power cycle (SP by power on)
System image file is "sup-bootdisk:s3223-ipservices_wan-mz.122-18.SXF15a.bin"

cisco WS-C6506-E (R7000) processor (revision 1.1) with 458752K/65536K bytes of memory.
Processor board ID SAL1306J6JZ
R7000 CPU at 300Mhz, Implementation 0x27, Rev 3.3, 256KB L2, 1024KB L3 Cache
Last reset from power-on
SuperLAT software (copyright 1990 by Meridian Technology Corp).
X.25 software, Version 3.0.0.
Bridging software.
TN3270 Emulation software.
2 Virtual Ethernet/IEEE 802.3 interfaces
384 FastEthernet/IEEE 802.3 interfaces
9 Gigabit Ethernet/IEEE 802.3 interfaces
1915K bytes of non-volatile configuration memory.

65536K bytes of Flash internal SIMM (Sector size 512K).
Configuration register is 0x2102

------------------ show module ------------------

Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  1   96  96-port 10/100 Mbps RJ45               WS-X6196-RJ-21     SAD1243012Z
  2   96  96-port 10/100 Mbps RJ45               WS-X6196-RJ-21     SAD1243011V
  3   96  96-port 10/100 Mbps RJ45               WS-X6196-RJ-21     SAD1243012R
  4   96  96-port 10/100 Mbps RJ45               WS-X6196-RJ-21     SAD12430135
  5    9  Supervisor Engine 32 8GE (Active)      WS-SUP32-GE-3B     SAL1230YF2B

Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  1  0021.d869.e194 to 0021.d869.e1f3   2.0   8.2(2)       8.5(0.46)RFW Ok
  2  0021.d869.e074 to 0021.d869.e0d3   2.0   8.2(2)       8.5(0.46)RFW Ok
  3  0023.334d.7c00 to 0023.334d.7c5f   2.0   8.2(2)       8.5(0.46)RFW Ok
  4  0022.55b4.1020 to 0022.55b4.107f   2.0   8.2(2)       8.5(0.46)RFW Ok
  5  001f.6cfe.81ea to 001f.6cfe.81f5   4.5   12.2(18r)SX2 12.2(18)SXF1 Ok

Mod  Sub-Module                  Model              Serial       Hw     Status
---- --------------------------- ------------------ ----------- ------- -------
  5  Policy Feature Card 3       WS-F6K-PFC3B       SAL1227VUDY  2.3    Ok
  5  Cat6k MSFC 2A daughterboard WS-F6K-MSFC2A      SAL1231Z1F7  4.0    Ok

Mod  Online Diag Status
---- -------------------
  1  Pass
  2  Pass
  3  Pass
  4  Pass
  5  Pass

Appreciate your help



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vvasisth Sat, 12/12/2009 - 01:30

when you say port doesnt come up on the module what exactly is the behavior you are seeying ?

is the port error disabled ? is it showing down ?

what is its status ?

what do we have connected to it ?

did this ever worked before ?

what is the LED status of those ports ? and on the module ?

is it same ports everytime or its random ? if its not random then it might be those ports have gon bad

when you did diagnostic test was the diag level set to complete ?

rupam_chakra1983 Sat, 12/12/2009 - 10:36

Hi Varun

The port is showing down (disconnected )

Normal desktop are conncted to those ports

The module is showing ok but the problem is with specific ports.

This is a newly installed card that we are installing and problem is with almost all modules in the chassis.

The card has recently  installed and while installing faced this problem.

The diagnostic level is complete.


vvasisth Mon, 12/14/2009 - 01:52

Thants wierd

if its on more than one chassis then wen would need to further troubleshoot this issue it might be a chassis issue or sup as well.

try to open a case with TAC as it might need some inputs from you to troubleshoot this issue.




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