ok. at work we have a set of books from cisco press on configuring and managing the UC system. in these books, it shows screen shots and gives instructions on configuring services for the UC from a desktop environment. editing services and using a different config utility. my question is this. i have tried RDC, but no response. the only connection i can establish with a serial cable is the CLI. how do i log onto the UC to manage the services as shown in the book? the books act as if i should already know everything about making this type of connection and never bother to explain it.