Time Zone missing 7942G

Unanswered Question
Dec 14th, 2009
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Hi,


I have Callmanager 6.1 and troubles with only 1 phone. (type 7942G)


When i'm browse into the phone, the time is 1 hour earlier.

Option Time Zone is empty.


More 7942G have no problems.


App load ID:      jar42sccp.8-3-4-16.sbn

Boot load ID:     tnp42.8-3-1-21a.bin


I have switch the Device Pool but this doesn't resolved the problem.

Can anayone help me with this problem?


Kind regards,


P.Hubben

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mgonga Thu, 12/17/2009 - 17:46
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Hi Peter,

If the issue is with just one 7942G phone and there are other 7942G phones which are working fine, then try deleting the phone completely from the call manager and readding it. Also, check by registering the phone with the publisher.

mgonga Fri, 12/18/2009 - 02:46
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Yes, that's a good option. But try upgrading to firmware version 8-5-2 first instead of 8-5-3 directly as going to 8-5-3 might need a step upgrade. I have come across issues with customers trying to upgrade directly to firmware 8-5-2-SR1S , they need to be on 8-5-2 first, only then they can go to 8-5-2-SR1S, i think it applies to 8-5-3 as well.

toormehdi Tue, 07/12/2011 - 05:48
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Hi Peter,

Do you remember what the resolution was on this one?

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