Time Zone missing 7942G

Peter Hubben · ‎12-14-2009

Hi,

I have Callmanager 6.1 and troubles with only 1 phone. (type 7942G)

When i'm browse into the phone, the time is 1 hour earlier.

Option Time Zone is empty.

More 7942G have no problems.

App load ID: jar42sccp.8-3-4-16.sbn

Boot load ID: tnp42.8-3-1-21a.bin

I have switch the Device Pool but this doesn't resolved the problem.

Can anayone help me with this problem?

Kind regards,

P.Hubben

mgonga · ‎12-17-2009

Hi Peter,

If the issue is with just one 7942G phone and there are other 7942G phones which are working fine, then try deleting the phone completely from the call manager and readding it. Also, check by registering the phone with the publisher.

mightyking · ‎12-17-2009

Upgrade the phone to the latest version "cmterm-7942_7962-sccp.8-5-3.cop.sgn" Here's the link:

http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=8.5%283%29&mdfid=281346593&sftType=Skinny+Client+Control+Protocol+%28SCCP%29+Software&optPlat=&nodecount=2&edesignator=null&modelName=Cisco+Unified+IP+Phone+7942G&treeMdfId=278875240&tree...

MK

mgonga · ‎12-18-2009

Yes, that's a good option. But try upgrading to firmware version 8-5-2 first instead of 8-5-3 directly as going to 8-5-3 might need a step upgrade. I have come across issues with customers trying to upgrade directly to firmware 8-5-2-SR1S , they need to be on 8-5-2 first, only then they can go to 8-5-2-SR1S, i think it applies to 8-5-3 as well.

toormehdi · ‎07-12-2011

Hi Peter,

Do you remember what the resolution was on this one?

Peter Hubben · ‎07-12-2011

Hi,

Yes i remember.

I restarted the TFTP services on publisher and subscriber, then restart the phone.

Good luck!

Met vriendelijke groet,

Peter Hubben

management specialist

Simac ICT Nederland bv

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