Outbound Dialer Delays when connecting calls

Unanswered Question
Dec 14th, 2009
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I have a particular dialer campaign that has a 5 seconds delay from when the callee picks up the phone and the IVR greeting starts playing; it goes something like this: ring, ring, hello (silence for +- 5 secs), IVR greeting starts.


The campaign is:

Transfer to IVR Campaign

     Enabled IP AMD

     Transfer to IVR Route Point

          Terminate tone detect


Dialing Mode:

Predictive_Blended


ICM 6 with IP IVR Queue Manager 3.5


We have 7 other campaigns with the same config and those ARE NOT experiencing the delay problem.


any help is greatly appreciated.


thanks

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Nguyen KeThuc Tue, 01/08/2013 - 02:08
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Hi Voiceops,


Do you have any updates for your case?

I also have same issue.


Thuc

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