I have a particular dialer campaign that has a 5 seconds delay from when the callee picks up the phone and the IVR greeting starts playing; it goes something like this: ring, ring, hello (silence for +- 5 secs), IVR greeting starts.
The campaign is:
Transfer to IVR Campaign
Enabled IP AMD
Transfer to IVR Route Point
Terminate tone detect
ICM 6 with IP IVR Queue Manager 3.5
We have 7 other campaigns with the same config and those ARE NOT experiencing the delay problem.
any help is greatly appreciated.