Outbound Dialer Delays when connecting calls

Unanswered Question
Dec 14th, 2009

I have a particular dialer campaign that has a 5 seconds delay from when the callee picks up the phone and the IVR greeting starts playing; it goes something like this: ring, ring, hello (silence for +- 5 secs), IVR greeting starts.

The campaign is:

Transfer to IVR Campaign

     Enabled IP AMD

     Transfer to IVR Route Point

          Terminate tone detect

Dialing Mode:

Predictive_Blended

ICM 6 with IP IVR Queue Manager 3.5

We have 7 other campaigns with the same config and those ARE NOT experiencing the delay problem.

any help is greatly appreciated.

thanks

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Nguyen KeThuc Tue, 01/08/2013 - 02:08

Hi Voiceops,

Do you have any updates for your case?

I also have same issue.

Thuc

Actions

This Discussion