MWI

Answered Question
Dec 14th, 2009
User Badges:
  • Bronze, 100 points or more

Is MWI suppose to work automatically, or where is it configured? Having trouble finding any documentation for it concerning CCA.


Thanks Stephanie.

Correct Answer by Steven Smith about 7 years 6 months ago

This should work out of the box.  Is this happening for user extensions or GDMs?  Can you post your UC520 config and the CUE config?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
Steven Smith Mon, 12/14/2009 - 13:58
User Badges:
  • Gold, 750 points or more

This should work out of the box.  Is this happening for user extensions or GDMs?  Can you post your UC520 config and the CUE config?

SHeidemann Tue, 12/15/2009 - 10:40
User Badges:
  • Bronze, 100 points or more

I think I see my trouble


ccn application ciscomwiapplication aa

description "ciscomwiapplication"

enabled

maxsessions 6

script "setmwi.aef"

parameter "CallControlGroupID" "0"

parameter "strMWI_OFF_DN" "8001"

parameter "strMWI_OFF_DN" "8000"

end application


I finally found another thread with the info I've been looking for I think.

www.myciscocommunity.com/thread/1914


I'm going to try to configure it accordingly. I'll let you know.

SHeidemann Tue, 12/15/2009 - 10:48
User Badges:
  • Bronze, 100 points or more

Yes! After making those changes and then a mwi refresh all, everything is lighting up. Hope this helps any future troubles, thanks Cisco team!

SHeidemann Tue, 12/15/2009 - 09:03
User Badges:
  • Bronze, 100 points or more

This is a UC540. Sorry, I'm not exactly sure how to post my UC540 config. I assume it's something from CCA. Details on how to get that information would help. By CUE config, I'm assuming you want from CLI. Here is that, plus telephony-service.


Thanks for any assistance

Stephanie

SHeidemann Tue, 12/15/2009 - 09:09
User Badges:
  • Bronze, 100 points or more

I wanted to share this as well. This phone has 1 message on it, but is not showing on the device information page. This is across the board the same.

Actions

This Discussion