CTI Ports not registered in UCCX

Unanswered Question
Dec 14th, 2009

Hi,

We have a UCCX primary server and a secondary server. We have created 8 new CTI ports for new application ported and created a new call control group.The existing 20 CTI ports are working fine.

From the Call manager we can see these 8 new CTI ports got regsitered with Primary UCCX and showing "UNKNOWN" for secondary UCCX server.Any comments please.

-Krishna

I have this problem too.
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Rajiv Lal Tue, 12/22/2009 - 11:54

Hi,

Kindly confirm the status the unified CM telephony subsystem of the Second server and it should be in service.

Verify if the secondry CTI ports are associated with jtapi_2 user in call manager and if not manually associate them.

You may also check the JTAPI consistency by running the JTAPI resyns(after hours).

HTH

Rajiv

krishnamohan.kp Thu, 12/24/2009 - 08:41

Hi All,

The problem got resolved by re-starting the Call manager CTI mananager service.

Thanks

Krishna Mohan

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