I have configured the CUEAC server and below are the details of it:
CUEAC Administration Version: 18.104.22.168
CUEAC Console Version: 22.214.171.1241
When we get a call on the console, it rings only once instead of continuously ringing, even if the call is on the queue and not answered.(The problem is Intermmitent, sometimes if we close and login again it rings continuously for the first time, then again the same problem continues)
Tried checking with other systems also, the problem remains the same.
I tried doing the Ring settings on the Console ->Preferences, but still no progress.
Pls. suggest if anything more needs to be done.
It sounds like this bug
|CSCtc84599 Bug Details||Bug #1 of 2 | < Previous | CSCee41263&from=summary">Next >|
|Operator console rings only once for incoming calls|
Operator console rings only once for incoming calls
After upgrading to CUBAC 126.96.36.199, only the first call to the operator console will ring through the speakers until the operator picks up. All subsequent calls will ring through the speakers only once although the call still shows as being in queue.
Call handling is still working, but when you have more agents the other agents may not realize that there is calls waiting in queue.
Restarting the client console will allow the first call to work as above, but all subsequent calls will fail, so not really feasable as a workaround.
The above issue is also seen in CUEAC 188.8.131.52.
| Status |
1 - catastrophic
In Last 3 Days
Cisco Unified Attendant Consoles
Hope this helps!
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