Suppose I have 100 agents in a Cisco IPCC Express environment, and I want to asignate them some skills. Is there any way of configuring a "template", so I can make bulk modifications or I have to make all changes one by one?
Thank you very much!
No. CCX does not have a BAT Template-type concept. Your closest option will be the Assign Skills option within RmCm Configuration. This will let you assign skills to multiple agents all at once.