CONFIGURATION OF TEMPLATES FOR IPCC AGENTS

Answered Question
Dec 15th, 2009


Suppose I have 100 agents in a Cisco IPCC Express environment, and I want to asignate them some skills. Is there any way of configuring a "template", so I can make bulk modifications or I have to make all changes one by one?


Thank you very much!

Correct Answer by Jonathan Schulenberg about 7 years 2 months ago

No. CCX does not have a BAT Template-type concept. Your closest option will be the Assign Skills option within RmCm Configuration. This will let you assign skills to multiple agents all at once.

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Correct Answer
Jonathan Schulenberg Tue, 12/15/2009 - 05:24

No. CCX does not have a BAT Template-type concept. Your closest option will be the Assign Skills option within RmCm Configuration. This will let you assign skills to multiple agents all at once.

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