Suppose I have 100 agents in a Cisco IPCC Express environment, and I want to asignate them some skills. Is there any way of configuring a "template", so I can make bulk modifications or I have to make all changes one by one?
No. CCX does not have a BAT Template-type concept. Your closest option will be the Assign Skills option within RmCm Configuration. This will let you assign skills to multiple agents all at once.
No. CCX does not have a BAT Template-type concept. Your closest option will be the Assign Skills option within RmCm Configuration. This will let you assign skills to multiple agents all at once.
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