CISCO IPCC MONITORIZATION

Unanswered Question
Dec 15th, 2009

Our customer has a Cisco IPCC Express environment and he wants to monitorize, in real-time, the state of the system in some graphical way (incoming calls, state of agents, etc.).

Is there any Cisco recommended tool for this? In case the recommendation is the Supervisor Desktop, is it possible to personalize it?

Thank you very much.

I have this problem too.
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Anthony Holloway Tue, 12/15/2009 - 10:13

Also, yes, the Supervisor Desktop is highly customizable, to include setting threshold that take actions like playing a alert sound, or sending e-mails.

alicia.vega Thu, 12/17/2009 - 00:56

Do you know if there is any simple way of viewing real-time queued calls and real-time incoming calls in the system? If we can show this information in the wallboard, it could be enough.

Thanks!

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