We have read that, to provision the e-mail subsystem in a Cisco IPCC Express environment, we have to complete the following steps.
1. From the Cisco Unified CCX Administration menu bar, choose Subsystems > eMail. The eMail Configuration web page opens.
2. Use this web page to specify the following fields:
- Mail Server: A fully-qualified e-mail server name.
- eMail Address: An existing fully qualified e-mail address for the administrative account.
What kind of permissions need the administrative account? Exhange Administratior permissions? Because the customer don't like the idea of giving us a user with the possibility of controlling all the e-mail of his firm.
Do we really need it???? Thank you very much.
All you need to do is configure the email server to allow relay from the CCX server IP address. It does not perform authenticated SMTP so whatever value you enter there is the address it will put in the FROM field.