RME 4.3.1 - No inventory collection of some 65xx devices

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Dec 15th, 2009
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Hi all,

my problem is, that LMS3.2 with RME 4.3.1 does not make an inventory of some 65xx devices. What I've tried so far to correct this problem:

# read the other incidents regarding this problem

# increased the RME device attribute "SNMP timeout" from 2s to 10s -> no success

# increased SNMP timeout for one device ( from 10 to 20s and the retries from 2 to 3 -> no success

What I've observed:

# no credential problem (I can backup the configs)

# no SNMP problem (I can snmpwalk through the device)

# Inventory collection takes always only app. 10s until the above error unless I've increased SNMP timeout and retries

# IC_Server.log generates always following error:


[ Tue Dec 15  12:22:59 CET 2009 ],ERROR,[Thread-21],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,729,Exception for device is
at sun.reflect.GeneratedMethodAccessor12.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:719)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.lang.NumberFormatException: EPLOYMENT RELEASE SOFTWARE (fc1)
TAC Support:

Seems if RME has a problem with this special IOS version.

Enclosed you will find the complete IC_Server.log and the screenshot from the inventory collection of

Thank you in advance for help.

Kind regards

Alfred Brunner

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Joe Clarke Tue, 12/15/2009 - 09:00
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This is CSCtb16925.  A patch is available from TAC to correct the problem.


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