How to Play Music on Hold file from UCCX

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Dec 15th, 2009
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My topology has CME 7.1 with uccx 7.0 sr5 i want to play MOH file for differnt queues i dont find any specific script setup to achieve this i guess play prompt is the only way where i can record a music and play.Is there any other way please let me know.



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Jonathan Schulenberg Tue, 12/15/2009 - 06:25
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Do you want to use the CME MoH that you have configured? If so you should be able to use the Hold and Unhold steps within the Call Contact pallette.

Are you trying to play different music to diffierent contacts? If that is the case you will need to use a Play Prompt or other step within the script. A more common one would be Get Digit String with the music prompt which would allow a caller to press a DTMF digit at any time if they wanted to break the music and go to voice mail for example.


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