It's been requested to add an executive's line to his admins phone. However the executive wants to make sure his admin see's his phantom line ringing if he's on a call
in progress on his mainline.
So I created a second line and Call forward Busy & Call Forward No Answer to the second line. I added the second line appearance to the admin phone. Then I have the second line Call forward busy and Call Forward No Answer to voicemail
Everything works great in testing except when the second line goes to voicemail. I thought the call would go to the mailbox of the executive since the call was generated originally on his mainline then rolled over to the second. Instead I get a prompt there is no mailbox on the line since the second line doesn't have voicemail. It's just a dummy line.
How can I make that call end up back in his voicemail? Is it possible?
Avtually I would do as Rob suggested - put it in CUE
In config mode input:
voicemail mailbox-selection original-called
This is most possible
You can check this config for your CUE setup. This is likely what is causing this issue;
**Mailbox selection (OCN or LRD)
This configurable option specifies the mailbox to be used in case of call forward.
Mailbox selection: Mailbox in which an incoming voice message is stored. The options are original called number (OCN) or the last redirected number (LRD). LRD is the default option:) So, just change your setup to use OCN.
Check out Page 88 of this good doc;
Hope this helps!