12-15-2009 06:22 AM - edited 03-18-2019 10:56 AM
It's been requested to add an executive's line to his admins phone. However the executive wants to make sure his admin see's his phantom line ringing if he's on a call
in progress on his mainline.
So I created a second line and Call forward Busy & Call Forward No Answer to the second line. I added the second line appearance to the admin phone. Then I have the second line Call forward busy and Call Forward No Answer to voicemail
.
Everything works great in testing except when the second line goes to voicemail. I thought the call would go to the mailbox of the executive since the call was generated originally on his mainline then rolled over to the second. Instead I get a prompt there is no mailbox on the line since the second line doesn't have voicemail. It's just a dummy line.
How can I make that call end up back in his voicemail? Is it possible?
Thank you
Solved! Go to Solution.
12-15-2009 06:45 AM
Hi Ross,
This is most possible
You can check this config for your CUE setup. This is likely what is causing this issue;
**Mailbox selection (OCN or LRD)
This configurable option specifies the mailbox to be used in case of call forward.
Mailbox selection: Mailbox in which an incoming voice message is stored. The options are original called number (OCN) or the last redirected number (LRD). LRD is the default option:) So, just change your setup to use OCN.
Check out Page 88 of this good doc;
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/cuecli23.pdf
Hope this helps!
Rob
12-15-2009 08:34 AM
Avtually I would do as Rob suggested - put it in CUE
In config mode input:
voicemail mailbox-selection original-called
12-15-2009 06:45 AM
Hi Ross,
This is most possible
You can check this config for your CUE setup. This is likely what is causing this issue;
**Mailbox selection (OCN or LRD)
This configurable option specifies the mailbox to be used in case of call forward.
Mailbox selection: Mailbox in which an incoming voice message is stored. The options are original called number (OCN) or the last redirected number (LRD). LRD is the default option:) So, just change your setup to use OCN.
Check out Page 88 of this good doc;
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/cuecli23.pdf
Hope this helps!
Rob
12-15-2009 06:51 AM
Fantastic.
Thank you for the response. What specific part of the .pdf should I be referenceing? Thank you
12-15-2009 06:54 AM
Hey Ross,
Good stuff my friend! You are most welcome
Check out Page 88 of that good doc;
Cheers!
Rob
12-15-2009 06:58 AM
Your assistance is most appreciated. I will try this and report back.
Thank you
12-15-2009 08:05 AM
Hi Rob,
I'm in the CUE config on this facility's router and I don't see anywhere a reference for **Mailbox selection (OCN or LRD)
Thank you
12-15-2009 08:22 AM
Hi,
It goes on the dial-peer in CME since that is the device that actually builds the incoming call
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_m1ht.html#wp1028890
To set a policy for selecting a mailbox for calls from a Cisco Unified CME system that are diverted before being sent to a Cisco Unity Express or PBX voice-mail pilot number, use the mailbox-selection command in dial-peer configuration mode. To return to the default, use the no form of this command.
mailbox-selection {last-redirect-num | orig-called-num}
no mailbox-selection
HTH,
Art
12-15-2009 08:27 AM
Per the link that Rob sent earlier it can alos be configured on CUE:
UC500-CUE(config)# voicemail mailbox?
mailbox mailbox-selection
UC500-CUE(config)# voicemail mailbox-selection ?
last-redirect Last Redirect Number
original-called Original Called Number
UC500-CUE(config)# voicemail mailbox-selection
12-15-2009 08:29 AM
I guess I should've mentioned we're using extension mobility one the CME.
This is what our subscriber profiles appear as
ephone-dn 3 dual-line
number 463803
label John Doe - 463803
description (555) 555-5555
name John Doe
call-forward busy 463939
call-forward noan 463939 timeout 10
hold-alert 30 originator
Do I just add the last number redirect into this?
12-15-2009 08:34 AM
Avtually I would do as Rob suggested - put it in CUE
In config mode input:
voicemail mailbox-selection original-called
12-15-2009 08:47 AM
The
Defaults > Voice Mail GUI option also configures mailbox selection (see the second to the last setting on the page)
12-15-2009 09:07 AM
All set. added the reference in CUE. Tested and functioning properly.
Thank you all
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