best practice to move subscribers

kiru · ‎12-15-2009

Unity 4.0(5) with FO voicemail only with Exchange offbox. what is the best way to move all these users over and their messages to new unity servers and exchange server? im looking at the global subscriber manager tool. im assuming callhandlers dont get moved over, so they would need to be configured on new server? what would be the steps? use exmerge first to move mailboxes? then GSM tool?

lindborg · ‎12-16-2009

Is the new Unity server part of the same directory (domain) as the old one? If you're creating a whole new system in a new directory you can use DiRT backup and restore to do that.

http://www.ciscounitytools.com/Applications/Unity/DIRT/DIRT.html

If they're in the same directory then yes, GSM is fine - typically you'd use GSM first and then you can do a COBRAS backup and rstore it to the same system which will pick up your call handlers, interviewers, schedules and such and update the users you moved over.

If they're in seperate directories you can just use COBRAS for that if you like:

http://www.ciscounitytools.com/Applications/General/COBRAS/COBRAS.html