Just wondering if there is any way agents can change their ACW codes, while they are in ACW.?
Agent Selects ACW (Meeting)
Agent wants to change to ACW (Lunch)
Agent cannot do this, the ACW option is greyed out.
Agent has to make himself ready in the CSQ before selecting another ACW reason.(where he may receive a call, which causes late lunch etc)
We are Running Unified CCX Enhanced V 5.0(2)