CME & CUE 7.0 - Services for Voice Mail

Unanswered Question
Dec 16th, 2009
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Hi ;


The CME and CUE been setup work fine. But for Voice MAil have some issue here.
There are 2 method to listen voice mail ;

1. Press "message" button then follow the instruction to listen voice mail.
This method work fine no issue.


2. Use "Service" button to listen voice mail.
- Select CME Service URL, then key Mail ID and pwd
- select "personnel mail box"
- select "inbox".
- select "mail" and it shown detail of mail, like number of message, from extension and etc.
- select "listen", error message pop out with "unknow error code 0", pls consult your administrator.

I can't listen voice mail by this methed, event there is vm. then I have to use 1st method without any issue. How to use 2nd method to listen VM ? Pls advice.


Thanks.

rgds
tan


Current IOS : c2800nm-spservicesk9-mz.124-24.T2.bin

telephony-service
sdspfarm conference mute-on 111 mute-off 222
sdspfarm units 1
sdspfarm tag 1 confdsp1
conference hardware
authentication credential admin cisco
max-ephones 60
max-dn 60
ip source-address 136.64.253.1 port 2000
auto assign 1 to 60
timeouts interdigit 5
system message HSBC KLG
url services
http://136.64.253.2/voiceview/common/login.do
url authentication
http://136.64.253.2/voiceview/authentication/authenticate.do admin cisco
load 7942 SCCP42.8-4-2S
time-zone 42
date-format dd-mm-yy
voicemail 52999
max-conferences 8 gain -6
moh music-on-hold.au
web admin system name admin password cisco
dn-webedit
transfer-system full-consult
create cnf-files version-stamp 7960 Dec 10 2009 07:35:55
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potan Wed, 12/16/2009 - 08:09
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Rob ;


Thanks from you web links given, there are workaround. But I found out from CUE 7.0 user guide for advance feature. My customer IP Phone model is C7942, is not listed in support list here. Is this the casue ? Appreciate can anybody can confirm ? Thanks.


rgds

tan

Rob Huffman Wed, 12/16/2009 - 09:26
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Hi Tan,


The following Cisco IP phones support VoiceView Express: 7940(G), 7960(G), 7921(US and UK English only), 7925, 7941, 7961, 7942, 7962, 7945, 7965, 7975, 7970, 7971, 3911/51, SPA 941, SPA 942, SPA 525, and the 521/524g.


https://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/voicemail/7vview.html



Cheers!

Rob

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