Calls Statistic from CallManager 4.2

Unanswered Question
Dec 16th, 2009
User Badges:

Hello all,

We are required to provide information to management for:

     - Call Attempts at Busiest Hour

     - Average voice traffic at Busiest Hour (Erlang)

     - Average Call Duration (per second)

     - Total call duration (per day or hour)

     - Total number of call (per day or hour)

We're trying to look for these info in CDR Analysis and Reporting but it seem none of thoes built-in report provide the above information (or we might missed some points). Does Cisco provide a way to configure thoes report to provide any of the above info?

Does anyone here have any idea?


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 2 (1 ratings)
Jaime Valencia Wed, 12/16/2009 - 21:42
User Badges:
  • Cisco Employee,
  • Hall of Fame,


None of the reports you're looking for are in CAR, CAR only provides limited and hard-coded reports

You'll need a 3rd party billing server to get that info from CDR flat files.



if this helps, please rate


This Discussion

Related Content