Calls Statistic from CallManager 4.2

Unanswered Question
Dec 16th, 2009
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Hello all,


We are required to provide information to management for:


     - Call Attempts at Busiest Hour

     - Average voice traffic at Busiest Hour (Erlang)

     - Average Call Duration (per second)

     - Total call duration (per day or hour)

     - Total number of call (per day or hour)


We're trying to look for these info in CDR Analysis and Reporting but it seem none of thoes built-in report provide the above information (or we might missed some points). Does Cisco provide a way to configure thoes report to provide any of the above info?


Does anyone here have any idea?


Thanks,

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Jaime Valencia Wed, 12/16/2009 - 21:42
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None of the reports you're looking for are in CAR, CAR only provides limited and hard-coded reports

You'll need a 3rd party billing server to get that info from CDR flat files.


HTH


java


if this helps, please rate


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