Hello all,

We are required to provide information to management for:

     - Call Attempts at Busiest Hour

     - Average voice traffic at Busiest Hour (Erlang)

     - Average Call Duration (per second)

     - Total call duration (per day or hour)

     - Total number of call (per day or hour)

We're trying to look for these info in CDR Analysis and Reporting but it seem none of thoes built-in report provide the above information (or we might missed some points). Does Cisco provide a way to configure thoes report to provide any of the above info?

Does anyone here have any idea?

Thanks,