Hi all, I'm trying to figure out how I can forward to a users voice mail from a line group. Here is my situtaion. I have Two line groups lets call them line group A and Line group B. Both are in the same Hunt List. When a outside call comes in from our main call handler, outside callers have a number options, one is to press #2 that forwards to Line group "A". After about four rings if no one in line group "A" picks up the phone the call moves to Line group "B". After four rings it goes back to Line group "A". Then this repeats back to Line group "A" then to Line group "B".
I would like to the call to hit line group "A" then to Line group "B", then to a user voice mail. However, I'm having a hard time getting it to forward. Line Group A has a Hunt Pilot, Directory Number, a CTI route point and a call handler. Line Group B has a Directory Number and a CTI route point.
any suggestions are apperciated....
There are a few options:
1) On the Hunt Pilot, enter the voice mail pilot number in the destination, select a valid CSS that will route to voice mail, and add the Hunt Pilot number as an alternate extension for the Subscriber you want it to go to.
2) Check the "Use Personal Settings" option on the Hunt Pilot and configure the Forward No Coverage option on the member directory numbers.
Unless I'm missing something, you should not need the CTI Route Points for this.