UCCX Agent phones

Unanswered Question
Dec 16th, 2009
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I have a customer with UCCX 7.0 installed. The system has been working fine until recently 2 agent phones are no longer receiving calls. They are logged in but the display of the phone shows question marks (??). Has anyone ever come across such an issue?



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Jonathan Schulenberg Thu, 12/17/2009 - 06:48
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Where in the phone's display are the question marks? The line, softkey, elsewhere?

Are they able to enter a Ready state without getting an error on CAD?

Do they enter a Reserved state at all?


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