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Problem to include IP Phone 7912

wilsonsant
Level 6
Level 6

‎12-17-2009 06:21 AM - edited ‎03-15-2019 08:49 PM

Hi Guys,

I am try include a new IP Phone Model 7912 in the CCM 5.1.3 and is appearing the following message when I enable de Extension Mobility:

Update failed. One of the required fields on the page has the same value as an entry that already exists in the database. Please check the corresponding Find List page to verify your entry does not exist.
                         
I did already delete and include again, but, the problem continues

Thanks,

Wilson

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0 Helpful
10 Replies 10

David Hailey
VIP Alumni
VIP Alumni

‎12-21-2009 12:08 PM

You should run a SQL command on the CLI to delete the phone.  So, you'll need to login as the platform administrator on the CLI and run the command "run sql delete from device where name = '' (e.g., sep111122223333).  Give it a few minutes.  Then reconfigure the phone via CCM Admin and enable EM.

0 Helpful

wilsonsant
Level 6
Level 6
In response to David Hailey

‎12-22-2009 02:18 AM

Hi Dhaley,

After many try was possible include the IP Phone 7912. In the future If will have the same problem I will use your suggestion.

Thanks,

Wilson

0 Helpful

wilsonsant
Level 6
Level 6
In response to David Hailey

‎12-28-2009 12:21 PM

Hi,

I Did the procedure, but, didn´t work.

Thank You,

Wilson Santana - Analista Técnico / Technical Support Dept.

NEC Brasil S.A.

TEL +55 11 21662412

wilsons@nec.com.br

0 Helpful

wilsonsant
Level 6
Level 6
In response to wilsonsant

‎01-13-2010 06:02 AM

Hi,

I did many times the produce, but, sincerally didn´t work. Are there another suggestion?

Thanks

Wilson

0 Helpful

Johannes Snyman
Level 1
Level 1
In response to wilsonsant

‎01-13-2010 07:52 AM

hi,

are you manually adding the phone, or using autoregistration?

johan

0 Helpful

wilsonsant
Level 6
Level 6
In response to Johannes Snyman

‎01-13-2010 07:59 AM

Hi,

I added the IP Phone only manually. The IP Phone was in another site of my Customer and when I did change the parameters presented this problem

Thanks,

Wilson

0 Helpful

Johannes Snyman
Level 1
Level 1
In response to wilsonsant

‎01-13-2010 08:07 AM

so, if i understand you correctly, the phone already exists in the ids database, and the problem appears when you check the "enable extension mobility" tick box from the phone configuration page?

0 Helpful

wilsonsant
Level 6
Level 6
In response to Johannes Snyman

‎01-13-2010 08:16 AM

Hi John,

Yes, the correct.

Thanks,

Wilson

0 Helpful

Johannes Snyman
Level 1
Level 1
In response to wilsonsant

‎01-13-2010 08:21 AM

have you selected a valid default logged out profile? does the default profile work on other phones in the company? might want to restart the EM service, as well as the tftp service.

0 Helpful

wilsonsant
Level 6
Level 6
In response to Johannes Snyman

‎01-13-2010 08:28 AM

Hi,

The problem only one IP Phone. I already restar EM, but, without sucess.

Thanks,


Wilson

0 Helpful
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