Ringtones and CUCM 7.1.3

Unanswered Question
Dec 17th, 2009

We've recently upgraded from CallManager 4.1.3 to CUCM 7.1.3, and I've been unable to find any comprehensive informtion on getting custom ring tones uploaded.

Can anyone shed some light on the process involved or perhaps a link to instructions?



I have this problem too.
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rob.huffman Thu, 12/17/2009 - 11:15

Hi Rob,

Chinook time here in the Cowtown!!

Just to add a note to the excellent tips from my friend Justin and Java (+5 points each)

Here we go

PCM File Requirements for Custom Ring Types

The PCM files for the rings must meet the following requirements for proper playback on Cisco Unified IP Phones:

Raw PCM (no header)

8000 samples per second

8 bits per sample

uLaw compression

Maximum ring size-16080 samples

Minimum ring size-240 samples

Number of samples in the ring is evenly divisible by 240.

Ring starts and ends at the zero crossing.

To create PCM files for custom phone rings, you can use any standard audio editing packages that support these file format requirements.

Configuring a Custom Phone Ring

To create custom phone rings for the Cisco Unified IP Phone 7965G and 7945G, follow these steps:



Step 1 Create a PCM file for each custom ring (one ring per file). Ensure the PCM files comply with the format guidelines that are listed in the "PCM File Requirements for Custom Ring Types" section.

Step 2 Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified Communications Manager in your cluster. For more information, see the "Software Upgrades" chapter in Cisco Unified Communications Operating System Administration Guide.

Step 3 Use a text editor to edit the Ringlist.xml file. See the "Ringlist.xml File Format Requirements" section for information about how to format this file and for a sample Ringlist.xml file.

Step 4 Save your modifications and close the Ringlist.xml file.

Step 5 To cache the new Ringlist.xml file, stop and start the TFTP service by using Cisco Unified Serviceability or disable and re-enable the "Enable Caching of Constant and Bin Files at Startup" TFTP service parameter (located in the Advanced Service Parameters).


There is a nice little Step by Step here;


Or search sites like this one;


Hope this helps!


Hi Rob,

I am in the middle of planning for my migration as we speak, I am going from CallManager 4.1.3 to CUCM 7.1.3. Could you share the steps that you've gone through to get to 7.1.3 ? Any gotches that ran into during the process ? are you also running Unity ? I understand that I have to update the TSP on Unity for CUCM 7.1.3 but not sure if I have to make any configuation changes in CUCM 7.1.3 for Unity.

Thank you very much !!! I appreciate any inputs / suggestions !!!



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