We have CallManager 4.2(3) in a 4 server cluster on the same campus.
I want to allow users to be able to dial 0 to get the receptionist.
I also want the receptionist to be the only one to be able to dial the PSTN operator.
I believe this can be done, but I am not sure how to configure it.
No problem friend. I got what you want now.
Make the Partition and CSS configurations as I advised in earlier post. But instead of creating a route pattern for PSTN operator, do this:
1) Goto Call Routing > Translation Pattern > Create New >
Add number as 0 in partition ExternalPT and CSS ExternalCSS. Put the actual PSTN operator number in called number.
Make sure in the ExternalCSS the partitions are arranged as below:
This will make the operator phone select the 0 translation pattern containing the PSTN operator first rather than just calling itself.
It will work.
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