CUPC not downloading Voicemails

Unanswered Question
Dec 17th, 2009
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Hi friends,

I have CUPS 7 integrated with Cisco Unity 7 with Exchange 2007 as mailstore. I am having an issue where the Voicemail Server Status says Connected and if I try to view them they are not downloaded to the client. I can telnet to telnet to the Exchange Server on port 143. Have tried deleting the voicemail cache as suggested in the CUPC troubleshooting guide.

Have enclosed the debug logs. Please take a look and suggest further. Thanks.

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pratik.rb Thu, 12/17/2009 - 23:52
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Are the voicemails still on the Exchange or already moved to the user's PST from Outlook? (in which it could be the issue) I am going to do a similar test on Sunday. Will keep you posted on how it goes.

csawest.dc Sat, 12/19/2009 - 10:00
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Hi Pratik,

Thanks for your response. The voicemails are there on server. Strangely, I can view them if I can configure any other IMAP client such as Outlook Express. It seems to be something to do with the CUPC client. Do keep me posted how it goes with your testing.

pratik.rb Sun, 12/20/2009 - 00:48
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I was able to make it work. Initially I was unable to connect to port 143 and CUPC server health would return error: server unreachable even though port 143 was open.

I checked from Outlook Express and same problem occurred. Then looked up Exchange notes and found that by default Exchange 2007 uses port 993 and SSL.

So went to mailstore configuration and changed port to 993 and protocol type as SSL.

It worked.

Though it takes a half- minute or so to download the voicemessages.


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