We are facing an issue here to manipulate incoming calls to a hotline into two different Greetings (one in the day time , the other for night ) .we have configured the same phone extension to forward the call to unity first. So everytime the call forward to Unity, so during daytime it play opening greeting for the day time. During night , calls comes to same number , but we need to define a different greeting for those calls.
In our case , we cannot change the incoming number or use scheduling .
In call viewer , we can see , the dialed number & forwarding number is same in both schenarios.
So , we can not divide these calls to both greetings.
We try to manually forward the incoming call to a differrent extension , but still unity consider the forwarding station is same , so the same forwarding rule matches , so it play only one greeting everytime.
Appreciate if anybody can help me to resolve this issue.