someone can tell me if the Select Resource can add 2 strings in order to route the call to the correct destination
I have the Assistance department for various regions, but each region has its specific queue, (csqLondonAssistance, csqBrazilAssistance)
The goal is, after identifying the call and enter a label and go to:
Select Resource (--Triggering Contact-- from csqRegion + Assist)
Name: strAssist | Type: String | Value: Assist
Thus, the connection would be routed to the queue csqNordesteAssist.
Someone can tell me if this works The spaces between the 2 strings influences? I configured so but the link is being sent to other queues Assistance.
Even in Historical Reports, the report calls abandoned, information appears to other agents that do not have any bond with the queues