Extinction and direct line on same phone line

Unanswered Question
Dec 20th, 2009

I have 7911 phone has extinction, and on phone line I need extinction and direct line to call outside and receive calls on same phone line(when you lift the headset you can call extinction and when you press 9 you have direct line that you associate to this phone). Can you please provide me the configuration for associate direct line for the phone and how can split between calling extinction and calling outside.


I have this problem too.
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Paolo Bevilacqua Sun, 12/20/2009 - 12:43

You mean "extension".

What you have described is normal way of working and no special configuration is needed.

But since it seems to me that you are the end-user, I would recommend you engage a reputable consultant or certified partner to configure your system. Otherwise, you will spend a lot of time and suffer much frustration when attempting to do things yourself.


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