Pickup groups

jenny_flannigan · ‎12-20-2009

Hi

Using Cisco Callmanager business edition 7.

How can I find out what extension numbers are in a pickup group. I have tried call routing -> pickup group. It gives me a list of group numbers but I cannot see what extension numbers are in the pickup group

Thanks in advance

David Hailey · ‎12-20-2009

The simplest way to look at the Dependency Records. In the top right hand corner, choose Dependency Records from the "Related Links" drop-down box and click Go. This will give you a pop-up menu of what records are associated with the Pickup Group and you can select the Directory Numbers to see all which are related. Only caveat is that it will show each instance of a line so if a line is configured on 5 devices, it will show up 5 times in the dependencies.

If you do not have Dependency Records enabled (disabled by default), you need to change the Enterprise Parameters for "Enable Dependency Records" to True.

David Hailey · ‎12-20-2009

The simplest way is to look at the Dependency Records. In the top right hand corner, choose Dependency Records from the "Related Links" drop-down box and click Go. This will give you a pop-up menu of what records are associated with the Pickup Group and you can select the Directory Numbers to see all which are related. Only caveat is that it will show each instance of a line so if a line is configured on 5 devices, it will show up 5 times in the dependencies.

If you do not have Dependency Records enabled (disabled by default), you need to change the Enterprise Parameters for "Enable Dependency Records" to True.