I am using IPCCX7.0.
My CCX server are in country A which is 3 hrs behing country B time, where the agents are situated. The caller calls from country B.
For the holiday announcement I am facing the time difference issue in playing holiday announcement.
e.g. caller calls in country B, where the holiday day has already started(since 3 hrs ahead) but CCX server which is three hours behind, and works as per the Holiday XML file where the date is still of the previous day.
I was trying to do 3 hrs manipulation in the Holiday XML file, but not couldn't get much help from the CCX scripting guide-3.
Any body can help or suggest a better way of doing this. Any existing script/example whowing this will also help.