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Personal Address Book not asking for User/PIN

Unanswered Question
Dec 21st, 2009
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I'm trying to setup Personal Address Book on a 7.1.2 CUCM (fresh install).

I've created the appropriate users, associated them with the appropriate devices, created passwords/PINs etc.

User logged in by web, added some entries on Personal Directory via the ccmuser web page.

Now when the user is trying to see Directories->Personal Directory (by phone), he sees a generic error message  on the screen like "error, not found contact your administrator". User cannot see the prompt for User/PIN.

I checked the phone urls on Enterprise Parameters. It uses a url http://MY_CUCM's_NAME:8080/ccmcip/xmldirectory.jsp like it should. I changed it to http://MY_CUCM's_IPADDRESS:8080/ccmcip/xmldirectory.jsp and after a reboot the same error appeared. Trying to see this url from a web browser directly I discovered that the page was not opening. But if I was using http://MY_CUCM's_IPADDRESS/ccmcip/xmldirectory.jsp (not on 8080 but 80) the page was appearing correctly on my browser. So I changed the url on Enterprise Parameters to http://MY_CUCM's_IPADDRESS/ccmcip/xmldirectory.jsp and rebooted. Then from the phone Directories->Personal Directory gives the same error again.

Does anyone know what its problem is??? It's a simple procedure, nothing special with it. I've done it before several times.

Any ideas please?

Thank you,


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Overall Rating: 0 (0 ratings)
Justin Brenton Mon, 12/21/2009 - 07:10
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Hi Stavro,

Have you assigned the end user to the phone?

Have you assigned the user to the ccm end users group?

Have you rebooted the phone?

HTH, Please rate if so




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