I'm trying to setup Personal Address Book on a 7.1.2 CUCM (fresh install).
I've created the appropriate users, associated them with the appropriate devices, created passwords/PINs etc.
User logged in by web, added some entries on Personal Directory via the ccmuser web page.
Now when the user is trying to see Directories->Personal Directory (by phone), he sees a generic error message on the screen like "error, not found contact your administrator". User cannot see the prompt for User/PIN.
I checked the phone urls on Enterprise Parameters. It uses a url http://MY_CUCM's_NAME:8080/ccmcip/xmldirectory.jsp like it should. I changed it to http://MY_CUCM's_IPADDRESS:8080/ccmcip/xmldirectory.jsp and after a reboot the same error appeared. Trying to see this url from a web browser directly I discovered that the page was not opening. But if I was using http://MY_CUCM's_IPADDRESS/ccmcip/xmldirectory.jsp (not on 8080 but 80) the page was appearing correctly on my browser. So I changed the url on Enterprise Parameters to http://MY_CUCM's_IPADDRESS/ccmcip/xmldirectory.jsp and rebooted. Then from the phone Directories->Personal Directory gives the same error again.
Does anyone know what its problem is??? It's a simple procedure, nothing special with it. I've done it before several times.
Any ideas please?