Hello to everyone,
Let me explain you the issue. I´ve a ARC server for monitoring and call management, in this project I´ve 8 agents using this system.
The problem is the following, I´ve configured a failover in case of the server is down. This failover consists simply in a hunt pilot (4XXXX) compound by the 8 phones.
The call flow is a translation pattern (5XXXX, necessary for internal users) which translate to the CTI port (3XXXX) for this connection, on the CTI port I´ve a forward on CTI failure and no coverage internal and external to the hunt pilot (4XXXX), for testing I disconnect the cable of the server, so the CTI port was unregistered, I called to the TP the call was translated but dropped by the CTI port, my solution works fine when the CTI is registered.
I don´t know if there is any bug related to my version CCM 5.1.3. The question is why the call is not forwarded to the hunt pilot when the CTI Port is down if I have a forward on CTI failure?
I´ve checked CCO and Cisco tells that this option is only fr external calls and the option with forward no coverage for internal calls.
I don´t have any idea why this simple solution it´s not working?
Thanks a lot to everyone for your help and comments