My customer is considering using UCCX as their contact center solution. However, they need to overcome one technical limitation on the UCCX.
Right now only Administrator of the UCCX can adjust skill groups via the UCCX Admin Page. They want to extend this service down to the Supervisor. They are hoping to provide an interface (either via the Supervisor Desktop or Web UI) so that Supervisor can adjust / allocate the skill group level of the agents.
So they are wondering if there is any open API calls or HTTP calls so that they can access and adjust the Skill Group of the UCCX via the external programs.