Security phone DTMF issues.

Unanswered Question
Dec 21st, 2009
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Hi ,


I am having issue with a monitoring company phones that connect to our Cisco IP Tel Network.

The phone calls the monitoring company and sends a client ID digits using DTMF. I did some debugging “debug voice ccapi inout” and I see duplicate DTMF messages sent.

For example the phone is programmed to send only “1119” as a client ID, but on the debug I see duplicate numbers and other numbers that the phone is not programmed to send. The Monitoring company system will then fail to recognize the DTMF message sent to them and Alarm call will fail. See below.

We tested this on a normal PSTN line and it works fine.

CCM version is 4.1, voice Gateway is 2811 – H323 (PRI)

Phones are connected to VG248 and another phone on ATA186

Any help will be much appreciated.

Thanks

Mohammed

===================================================================================

046921: *Dec 22 05:54:08.236: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 1 to dstCallId 0x5F22

046922: *Dec 22 05:54:08.336: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 1 to dstCallId 0x5F22

046923: *Dec 22 05:54:08.436: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 1 to dstCallId 0x5F22

046924: *Dec 22 05:54:08.536: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 1 to dstCallId 0x5F22

046925: *Dec 22 05:54:08.636: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 1 to dstCallId 0x5F22

046926: *Dec 22 05:54:08.736: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 1 to dstCallId 0x5F22

046927: *Dec 22 05:54:08.836: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 9 to dstCallId 0x5F22

046928: *Dec 22 05:54:08.936: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 9 to dstCallId 0x5F22

046929: *Dec 22 05:54:09.036: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

  Consume mask is not set. Relaying Digit 1 to dstCallId 0x5F22

046930: *Dec 22 05:54:09.136: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 1 to dstCallId 0x5F22

046931: *Dec 22 05:54:09.236: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22

046932: *Dec 22 05:54:09.336: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22

046933: *Dec 22 05:54:09.436: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22

046934: *Dec 22 05:54:09.536: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22

046935: *Dec 22 05:54:09.636: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22

046936: *Dec 22 05:54:09.736: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22

046937: *Dec 22 05:54:09.836: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22

046938: *Dec 22 05:54:09.936: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22

046939: *Dec 22 05:54:10.036: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22

046940: *Dec 22 05:54:10.136: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22

046941: *Dec 22 05:54:10.236: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22

046942: *Dec 22 05:54:10.336: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22

046943: *Dec 22 05:54:10.436: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

  Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22

046944: *Dec 22 05:54:10.536: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22

046945: *Dec 22 05:54:10.636: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 7 to dstCallId 0x5F22

046946: *Dec 22 05:54:10.736: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 7 to dstCallId 0x5F22

046947: *Dec 22 05:54:10.880: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

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