Call Blast Does Not Forward

jcarter · ‎12-22-2009

I have a simple setup. 2 x FXO lines. 2 x 502 phones. I setup a call blast group (pilot #501) to ring both phones for 10 seconds then forward to extension 201's voicemail. Both phones ring no problem for 10 seconds but then the call disappears. The phone is still ringing on the external side but nothing is ringing or transferring on the UC520. I tried all the options for "no answer forward to" with the same results.

Steven DiStefano · ‎12-22-2009

I tried it and it works for me, but I am not using SPA502G phones.

Did CCA make your voice ports look like this (511 is my parallel/blast hunt group including all phones)

voice-port 0/1/0
trunk-group ALL_FXO 64
connection plar opx 511
description Configured by CCA 4FXO-0/1/0-Custom-OP
caller-id enable
!
voice-port 0/1/1
trunk-group ALL_FXO 64
connection plar opx 511
description Configured by CCA 4 FXO-0/1/1-Custom-OP
caller-id enable
!
voice-port 0/1/2
trunk-group ALL_FXO 64
connection plar opx 511
description Configured by CCA 4 FXO-0/1/2-Custom-OP
caller-id enable
!
voice-port 0/1/3
trunk-group ALL_FXO 64
connection plar opx 511
description Configured by CCA 4 FXO-0/1/3-Custom-OP
caller-id enable

Doesyour voice hunt group look like this:

voice hunt-group 1 parallel
final 203
list 201,202,203,204
timeout 60
pilot 511

jcarter · ‎12-22-2009

I figured it out.

The CFNA timeout on the extensions has to be longer than the timeout on the blast group. I had a CFNA of 15 seconds on the extensions and 20 seconds on the call blast. I changed it to 20 seconds for the extensions and 15 seconds on the blast group and it worked.

Thanks for the input.

dkirk · ‎01-18-2010

jcarter, thanks for taking the time to reply.