12-22-2009 08:23 AM - edited 03-19-2019 12:11 AM
Hello,
I am configuring CME and CUE. When I dial the voicemail pilot from the phone, it gives a busy signal. I have followed the config guides and the config looks good. When I do a debug ccsip all, i dont get any output. Any ideas?
THanks
12-27-2009 02:55 AM
HI,
Could you please post the voip config specific to dial-peer pointing to VM
Tom
12-27-2009 06:27 AM
Hi Tom,
Here is the voip dial-peer
dial-peer voice 7 voip
destination-pattern 7000
session protocol sipv2
session target ipv4:[ip]dtmf-relay sip-notifycodec g711ulawno vad
Thanks
12-27-2009 07:09 PM
Please do a debug voip ccapi inout and post it.
Tom
12-29-2009 10:05 AM
Here you go..
May 6 18:00:47.551 central: //-1/DCE1A3D38006/CCAPI/cc_api_display_ie_subfields:
cc_api_call_setup_ind_common:
cisco-username=
----- ccCallInfo IE subfields -----
cisco-ani=2000
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=0
dest=
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=0
cisco-rdnplan=0
cisco-rdnpi=0
cisco-rdnsi=0
cisco-redirectreason=0 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout =0
May 6 18:00:47.551 central: //-1/DCE1A3D38006/CCAPI/cc_api_call_setup_ind_common:
Interface=0x67A12984, Call Info(
Calling Number=2000,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=(TON=Unknown, NPI=Unknown),
Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFlag=FALSE,
Incoming Dial-peer=20001, Progress Indication=ORIGINATING SIDE IS NON ISDN(3), Calling IE Present=TRUE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=-1
May 6 18:00:47.551 central: //-1/DCE1A3D38006/CCAPI/ccCheckClipClir:
In: Calling Number=2000(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
May 6 18:00:47.551 central: //-1/DCE1A3D38006/CCAPI/ccCheckClipClir:
Out: Calling Number=2000(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
May 6 18:00:47.551 central: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
May 6 18:00:47.551 central: :cc_get_feature_vsa malloc success
May 6 18:00:47.551 central: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
May 6 18:00:47.551 central: cc_get_feature_vsa count is 1
May 6 18:00:47.555 central: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
May 6 18:00:47.555 central: :FEATURE_VSA attributes are: feature_name:0,feature_time:1735227048,feature_id:2
May 6 18:00:47.555 central: //2/DCE1A3D38006/CCAPI/cc_api_call_setup_ind_common:
Set Up Event Sent;
Call Info(Calling Number=2000(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=(TON=Unknown, NPI=Unknown))
May 6 18:00:47.555 central: //2/DCE1A3D38006/CCAPI/cc_process_call_setup_ind:
Event=0x676E4570
May 6 18:00:47.559 central: //2/DCE1A3D38006/CCAPI/ccCallSetContext:
Context=0x660084F0
May 6 18:00:47.559 central: //2/DCE1A3D38006/CCAPI/cc_process_call_setup_ind:
>>>>CCAPI handed cid 2 with tag 20001 to app "_ManagedAppProcess_Default"
May 6 18:00:47.559 central: //2/DCE1A3D38006/CCAPI/ccCallSetupAck:
Call Id=2
May 6 18:00:47.559 central: //2/DCE1A3D38006/CCAPI/cc_api_set_transfer_info:
Transfer Number=, Transfer Reason=0x0
May 6 18:00:47.559 central: //2/DCE1A3D38006/CCAPI/ccGenerateToneInfo:
Stop Tone On Digit=TRUE, Tone=Dial Tone,
Tone Direction=Network, Params=0x0, Call Id=2
May 6 18:00:47.559 central: //2/DCE1A3D38006/CCAPI/ccSetDigitTimeouts:
Initial Digit Timeout=-1000(ms), Inter Digit Timeout=-1000(ms)
May 6 18:00:47.559 central: //2/DCE1A3D38006/CCAPI/ccSetDigitTimeouts:
Call Entry(Inter Digit Timeout=10000(ms), Initial Digit Timeout=10000(ms))
May 6 18:00:47.559 central: //2/xxxxxxxxxxxx/CCAPI/ccCallReportDigits:
(callID=0x2, digit_event=0x1, enable=TRUE, consume=FALSE)
May 6 18:00:47.563 central: //2/DCE1A3D38006/CCAPI/ccCallReportDigits:
Enabled=TRUE, Call Id=2
May 6 18:00:47.563 central: //2/xxxxxxxxxxxx/CCAPI/cc_api_call_report_digits_done:
(vdbPtr=0x67A12984, callID=0x2, disp=0, digit_event=0x1, enable=TRUE, consume=FALSE)
May 6 18:00:47.563 central: //2/DCE1A3D38006/CCAPI/cc_api_call_report_digits_done:
Enabled=TRUE, Disposition=0x0, Interface=0x67A12984, Call Id=2
May 6 18:00:47.563 central: //2/DCE1A3D38006/CCAPI/cc_api_call_report_digits_done:
Call Entry(Initial Digit Timeout=10000(ms), Inter Digit Timeout=10000(ms))
May 6 18:00:47.567 central: //2/DCE1A3D38006/CCAPI/cc_api_call_digit_begin:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=2, Digit=7, DigitBeginFlags=0x0,
Rtp Timestamp=0x1388, Rtp Expiration=0x0
May 6 18:00:47.567 central: //2/DCE1A3D38006/CCAPI/cc_api_call_digit_end:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=2, Digit=7, Duration=100,
Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
May 6 18:00:47.567 central: //2/DCE1A3D38006/CCAPI/cc_api_call_digit_end:
Call Entry(Handoff Depth=0)
May 6 18:00:47.571 central: //2/DCE1A3D38006/CCAPI/cc_api_call_digit_begin:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=2, Digit=0, DigitBeginFlags=0x0,
Rtp Timestamp=0x9088, Rtp Expiration=0x0
May 6 18:00:47.571 central: //2/DCE1A3D38006/CCAPI/cc_api_call_digit_end:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=2, Digit=0, Duration=100,
Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
May 6 18:00:47.571 central: //2/DCE1A3D38006/CCAPI/cc_api_call_digit_end:
Call Entry(Handoff Depth=0)
May 6 18:00:47.571 central: //2/DCE1A3D38006/CCAPI/cc_api_call_digit_begin:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=2, Digit=0, DigitBeginFlags=0x0,
Rtp Timestamp=0x10D88, Rtp Expiration=0x0
May 6 18:00:47.571 central: //2/DCE1A3D38006/CCAPI/cc_api_call_digit_end:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=2, Digit=0, Duration=100,
Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
May 6 18:00:47.571 central: //2/DCE1A3D38006/CCAPI/cc_api_call_digit_end:
Call Entry(Handoff Depth=0)
May 6 18:00:47.571 central: //2/DCE1A3D38006/CCAPI/cc_api_call_digit_begin:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=2, Digit=0, DigitBeginFlags=0x0,
Rtp Timestamp=0x18A88, Rtp Expiration=0x0
May 6 18:00:47.571 central: //2/DCE1A3D38006/CCAPI/cc_api_call_digit_end:
Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
Source Call Id=2, Digit=0, Duration=100,
Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
May 6 18:00:47.571 central: //2/DCE1A3D38006/CCAPI/cc_api_call_digit_end:
Call Entry(Handoff Depth=0)
May 6 18:00:47.575 central: //2/xxxxxxxxxxxx/CCAPI/ccCallReportDigits:
(callID=0x2, digit_event=0x0, enable=FALSE, consume=FALSE)
May 6 18:00:47.575 central: //2/DCE1A3D38006/CCAPI/ccCallReportDigits:
Enabled=TRUE, Call Id=2
May 6 18:00:47.575 central: //2/xxxxxxxxxxxx/CCAPI/cc_api_call_report_digits_done:
(vdbPtr=0x67A12984, callID=0x2, disp=0, digit_event=0x0, enable=FALSE, consume=FALSE)
May 6 18:00:47.575 central: //2/DCE1A3D38006/CCAPI/cc_api_call_report_digits_done:
Enabled=TRUE, Disposition=0x0, Interface=0x67A12984, Call Id=2
May 6 18:00:47.575 central: //2/DCE1A3D38006/CCAPI/cc_api_call_report_digits_done:
Call Entry(Initial Digit Timeout=10000(ms), Inter Digit Timeout=10000(ms))
May 6 18:00:47.575 central: //2/DCE1A3D38006/CCAPI/ccCallProceeding:
Progress Indication=NULL(0)
May 6 18:00:47.579 central: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:
May 6 18:00:47.579 central: : updating existing feature vsa
May 6 18:00:47.579 central: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:
May 6 18:00:47.579 central: feature call basic
May 6 18:00:47.583 central: //2/DCE1A3D38006/CCAPI/ccCallDisconnect:
Cause Value=17, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
May 6 18:00:47.583 central: //2/DCE1A3D38006/CCAPI/ccCallDisconnect:
Cause Value=17, Call Entry(Responsed=TRUE, Cause Value=17)
May 6 18:00:47.583 central: //2/DCE1A3D38006/CCAPI/cc_api_get_transfer_info:
Transfer Number Is Null
May 6 18:00:52.859 central: //2/DCE1A3D38006/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x67A12984, Tag=0x0, Call Id=2,
Call Entry(Disconnect Cause=17, Voice Class Cause Code=0, Retry Count=0)
May 6 18:00:52.859 central: //2/DCE1A3D38006/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
May 6 18:00:52.859 central: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
May 6 18:00:52.859 central: :cc_free_feature_vsa freeing 676D76A0
May 6 18:00:52.859 central: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
May 6 18:00:52.859 central: vsacount in free is 0
09-29-2010 01:12 PM
Someone should answer this question as I am having the same problem.
09-29-2010 04:08 PM
have you enabled the debugs on the isr yet ?
on the previous post the VM pilot dialpeer was never hit based on the debugs that were posted.
09-30-2010 05:37 AM
From what I can tell from my debugs the dial peer for the VM pilot is being used however I am still getting a busy
signal. Below is the debug information and the sh run I have.
SH RUN:
dial-peer voice 9990 pots
incoming called-number .
direct-inward-dial
port 0/0/0:23
!
dial-peer voice 9998 pots
incoming called-number .
direct-inward-dial
!
dial-peer voice 9181 pots
numbering-type unknown
destination-pattern 9[2-9]......
no digit-strip
direct-inward-dial
port 0/0/0:23
forward-digits 7
!
dial-peer voice 91 pots
destination-pattern 91[2-9]..[2-9]......
port 0/0/0:23
forward-digits 11
!
dial-peer voice 1500 voip
destination-pattern 5799
session protocol sipv2
session target ipv4:10.65.166.6
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 5000 voip
destination-pattern [0-9]T
session protocol sipv2
session target sip-server
!
dial-peer voice 90112 pots
destination-pattern 9011T
port 0/0/0:23
prefix 011011
!
dial-peer voice 6411 pots
destination-pattern 96411
port 0/0/0:23
forward-digits 4
!
!
sip-ua
mwi-server ipv4:10.65.166.6 expires 86400 port 5060 transport tcp
!
!
!
gatekeeper
shutdown
!
telephony-service
authentication credential wpadmin g3taway~
max-ephones 165
max-dn 500
ip source-address 10.65.166.5 port 2000
system message Trinidad CCME
url directories http://10.65.166.5/localdirectory
url services http://10.65.166.5/voiceview/common/login.do
url authentication http://10.65.166.5/voiceview/authentication/authenticate.do
cnf-file location flash:
cnf-file perphone
load 7915-12 B015-1-0-3.SBN
load 7911 SCCP11.8-4-2S.loads
load 7912 SCCP11.8-4-2S.loads
load 7937 apps37sccp.1-4-1-0.bin
load 7941 SCCP41.8-4-2S.loads
load 7942 SCCP42.8-4-2S.loads
load 7961 SCCP41.8-4-2S.loads
load 7962 SCCP42.8-4-2S.loads
load ata ATA030204SCCP090202A.zup
time-zone 13
voicemail 5799
max-conferences 64 gain -6
moh music-on-hold.au
web admin system name *******************************
dn-webedit
time-webedit
transfer-system full-consult
transfer-pattern 609....
transfer-pattern 5...
secondary-dialtone 9
directory entry 1 914089169070 name TESTTAC
create cnf-files version-stamp 7960 Sep 29 2010 13:28:58
!
___________________________________
CME SHOW TELEPHONY-SERVICE
CONFIG (Version=7.1)
=====================
Version 7.1
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html
ip source-address 10.65.166.5 port 2000
ip qos dscp:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup
load 7915-12 B015-1-0-3.SBN
load 7911 SCCP11.8-4-2S
load 7912 SCCP11.8-4-2S.loads
load 7937 apps37sccp.1-4-1-0
load 7941 SCCP41.8-4-2S
load 7942 SCCP42.8-4-2S
load 7961 SCCP41.8-4-2S
load 7962 SCCP42.8-4-2S
load ata ATA030204SCCP090202A.zup
max-ephones 165
max-dn 500
max-conferences 64 gain -6
dspfarm units 0
dspfarm transcode sessions 0
conference software
privacy
no privacy-on-hold
hunt-group report delay 1 hours
hunt-group logout DND
max-redirect 10
voicemail 5799
cnf-file location: flash:
cnf-file option: PER-PHONE
network-locale[0] US (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line-mode single
moh music-on-hold.au
time-format 12
date-format mm-dd-yy
timezone 13 US Eastern Standard Time
secondary-dialtone 9
url directories http://10.65.166.5/localdirectory
url services http://10.65.166.5/voiceview/common/login.do
url authentication http://10.65.166.5/voiceview/authentication/authenticate.do
transfer-pattern 609....
transfer-pattern 5...
keepalive 30 auxiliary 30
timeout interdigit 10
timeout busy 10
timeout ringing 180
timeout transfer-recall 0
timeout ringin-callerid 8
timeout night-service-bell 12
caller-id name-only: enable
system message Trinidad CCME
web admin system name ******************************
web admin customer name Customer
edit DN through Web: enabled.
edit TIME through web: enabled.
Log (table parameters):
max-size: 150
retain-timer: 15
create cnf-files version-stamp 7960 Sep 29 2010 13:28:58
transfer-system full-consult
transfer-digit-collect new-call
local directory service: enabled.
Extension-assigner tag-type ephone-tag.
__________________________________________________________
Called number: 5799 (Voicemail)
Calling Number 6095610 (user phone)
Calling number from outside: 7138920721
003063: Sep 29 15:51:48.880 UTC: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:5799@10.65.166.6:5060 SIP/2.0
Via: SIP/2.0/UDP 10.65.166.5:5060;branch=z9hG4bK4794A
Remote-Party-ID: "Marcus Mckay " <sip:6095610@10.65.166.5>;party=calling;screen=no;privacy=off
From: "Marcus Mckay " <6095610>;tag=5A405B0-F246095610>
To: <5799>5799>
Date: Wed, 29 Sep 2010 19:51:48 GMT
Call-ID: D4D5E613-CB3911DF-9EB692E7-4DC717CF@10.65.166.5
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 3570707755-3409514975-2662437607-1304893391
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Max-Forwards: 70
Timestamp: 1285789908
Contact: <sip:6095610@10.65.166.5:5060>
Call-Info: <sip:10.65.166.5:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"
Expires: 180
Allow-Events: telephone-event
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 236
v=0
o=CiscoSystemsSIP-GW-UserAgent 7797 802 IN IP4 10.65.166.5
s=SIP Call
c=IN IP4 10.65.166.5
t=0 0
m=audio 19136 RTP/AVP 0 100
c=IN IP4 10.65.166.5
a=rtpmap:0 PCMU/8000
a=rtpmap:100 X-NSE/8000
a=fmtp:100 192-194
a=ptime:20
003064: Sep 29 15:51:48.984 UTC: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.65.166.5:5060;branch=z9hG4bK4794A
To: <sip:5799@10.65.166.6>
From: "Marcus Mckay " <6095610>;tag=5A405B0-F246095610>
Call-ID: D4D5E613-CB3911DF-9EB692E7-4DC717CF@10.65.166.5
CSeq: 101 INVITE
Content-Length: 0
Timestamp: 1285789908
003065: Sep 29 15:51:49.012 UTC: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 486 Busy Here
Via: SIP/2.0/UDP 10.65.166.5:5060;branch=z9hG4bK4794A
To: <sip:5799@10.65.166.6>;tag=ds8dcd5ff6
From: "Marcus Mckay " <6095610>;tag=5A405B0-F246095610>
Call-ID: D4D5E613-CB3911DF-9EB692E7-4DC717CF@10.65.166.5
CSeq: 101 INVITE
Content-Length: 0
Allow: INVITE, BYE, CANCEL, ACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO
Cisco-Gcid: D4D5E613-CB3911DF-9EB692E7-4DC717CF@10.65.166.5
003066: Sep 29 15:51:49.016 UTC: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
ttposwp01295105#ACK sip:5799@10.65.166.6:5060 SIP/2.0
Via: SIP/2.0/UDP 10.65.166.5:5060;branch=z9hG4bK4794A
From: "Marcus Mckay " <6095610>;tag=5A405B0-F246095610>
To: <5799>;tag=ds8dcd5ff65799>
Date: Wed, 29 Sep 2010 19:51:48 GMT
Call-ID: D4D5E613-CB3911DF-9EB692E7-4DC717CF@10.65.166.5
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0
ttposwp01295105#un all
All possible debugging has been turned off
ttposwp01295105#debug isdn q931
debug isdn q931 is ON.
ttposwp01295105#
003067: Sep 29 15:54:08.140 UTC: ISDN Se0/0/0:23 Q931: RX <- SETUP pd = 8 callref = 0x0154
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA18382
Preferred, Channel 2
Progress Ind i = 0x8183 - Origination address is non-ISDN
Calling Party Number i = 0x0080, '17138920721'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '6095610'
Plan:Unknown, Type:Unknown
003068: Sep 29 15:54:08.140 UTC: ISDN Se0/0/0:23 Q931: Received SETUP callref = 0x8154 callID = 0x00C1 switch = primary-4ess interface = User
ttposwp01295105#
003069: Sep 29 15:54:08.152 UTC: ISDN Se0/0/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x8154
Channel ID i = 0xA98382
Exclusive, Channel 2
003070: Sep 29 15:54:08.152 UTC: ISDN Se0/0/0:23 Q931: TX -> ALERTING pd = 8 callref = 0x8154
ttposwp01295105#un all
003071: Sep 29 15:54:18.177 UTC: ISDN Se0/0/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x8154
Cause i = 0x8091 - User busy
003072: Sep 29 15:54:18.197 UTC: ISDN Se0/0/0:23 Q931: RX <- RELEASE pd = 8 callref = 0x0154
003073: Sep 29 15:54:18.197 UTC: ISDN Se0/0/0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x8154
09-30-2010 08:53 AM
And you have 5799 defined as a SIP trigger for AA or VM within CUE?
Assuming this is CUE 7.1+, do you have available IVR ports for this?
CUE atrace may shed some more light during a failure.
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