12-22-2009 11:51 AM - edited 03-15-2019 08:52 PM
Hi friends, I have a CUCM7, CUC7 with VoiceMail and AutoAttendant. When a user check the PSTN incoming missed calls on the IP Phone, it only shows the CTI number configured for the AA.
I want that the IP Phone show the "real" missed call and not the CTI number, so,
If you have any suggestion, please let me knows to resolve this incovenient.
Thanks a lot
David
12-23-2009 10:15 AM
Hi there,
You will want to configure forwarded call information display on the CTI Route Point to Redirected Number.
HTH, Please vote if this helps.
Thanks,
Justin
04-06-2010 06:43 AM
Hi Justin, thanks for your mail and sorry for the late response. I tried your suggestion but it is not working yet. I noticed that the missed number that shows the VoiceMail Port instead of the real calling party number only appears in the IP Phone 7941/61. I upgrade the firmware to 8.5 but no results.
If I'm missing something please let me known.
Thanks again
David
04-26-2010 06:31 AM
Hi all, I upgrade the IP Phone 7941/7961 to the latest firmware but with no results. The missed calls only shows me the VoiceMail port number. Does any one has a similar issue or a suggestion. It only happens with this IP Phone model, all the other models (7940/7960) are working fine.
Thanks a lot forum
David
12-15-2010 07:49 PM
David,
I have been fighting this same issue on call forwards from UCCX scripts as well. I was considering moving the AA in question to CUC in hopes that it would work differently. From your post, I see that it doesn't.
I am currious from your last post. Are you saying that 7940/60 phones are showing the callers caller-id and not the CTI port number? If this is the case, then Cisco has gone backward with the 7941/61 phones. I assumed it would be the same on all phone models. I need to test this on our newer 7962 phones to see if it works on them.
Thanks,
Mark
12-16-2010 05:24 AM
Hi Mark,
Have you tried playing with this setting?
CallManager System Parameter:
Clusterwide Parameters (Device - Phone)
Display Original Calling Number on Transfer from Cisco Unity = True
When we changed this parameter from the default = False to True the proper
clid is shown on transfers from UC 7.1 AA to the following tested models;
7940/7960
7941/7961
7942/7962
7945/7965
Cheers!
Rob
12-16-2010 10:46 AM
Rob,
Thanks for the reply. Since the functionality of calls tranfered from Unity Connection to phones can be changed with a service parameter, wouldn't it sound feasible that the same thing could be done for UCCX call transfers? I sent a feature request to my Cisco rep about this. I started a new thread on this for the UCCX issue and posted all of the messages I had sent to my Cisco rep in hopes that a Cisco developer can shed some light on this with UCCX.
Thanks,
Mark
12-16-2010 11:18 AM
Hi Mark, I change the service parameters value as Rob suggest but the result was the same only for the ip phones 7941/61. I was working with CUCM 7.0 and CUC 7.0, but, as Rob mentioned, may be with version CUCM 7.1 / CUC 7.1 there is no problem.
I will try with this version and I'll let you know asap.
hth
David
12-16-2010 01:17 PM
Have you tried setting "Display CTI Route Point Name or DN" service parameter to "False" ?
- Sriram
12-16-2010 01:39 PM
Sriram,
Disply CTI Route Point Name or Number is for redirected calls and not transferred calls.
Thanks,
Mark
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