Failed Unity Express 7.1.4 license migration

Unanswered Question
Dec 22nd, 2009

I have recently upgraded my Call Manager Express to 7.1.1 and the Unity Express to the latest 7.1.4 releases.

After doing clean installs and using the Cisco online License migration tool the voicemail boxes on the CUE will not enable. Here is the outputs from the CUE: (ANY HELP WOULD BE GREATLY APPRECIATED)(yes, I rebooted)

my-hostname# sh license status application
voicemail disabled, ivr session quantity (2) is equal to or exceeds available ports (2)
ivr enabled: 2 sessions

---

my-hostname# sh license in-use
StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 5 /5
        License Priority: Medium
StoreIndex:  2  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 2 /2
        License Priority: Medium
StoreIndex:  3  Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 2 /2
        License Priority: Medium

my-hostname#

---

my-hostname# sh license detail
Index:  1       Feature: TCV-USER                          Version: 1.0
        License Type: Permanent
        License State: Active, Not in Use
        License Count: 1 / 0
        License Priority: Medium
        Store Index: 1
        Store Name: Primary License Storage
Index:  2       Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 2 /2
        License Priority: Medium
        Store Index: 3
        Store Name: Primary License Storage
Index:  4       Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 2 /2
        License Priority: Medium
        Store Index: 2
        Store Name: Primary License Storage
Index:  6       Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 5 /5
        License Priority: Medium
        Store Index: 0
        Store Name: Primary License Storage

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Rob Huffman Wed, 12/23/2009 - 07:02

Hi Matt,

It looks like you are seeing this issue;

Note Each IVR session consumes one port and thus reduces the number of ports available for use by voicemail or auto-attendant applications. Please carefully consider how many IVR session licenses you need and only install or activate licenses for that number of IVR sessions.

If the number of IVR session licenses is greater than or equal to the number of ports, then voicemail and auto-attendant applications will be disabled due to the lack of available ports. The show license status application command will indicate this condition by stating the error message "voicemail disabled, ivr session quantity (x) is equal to or exceeds available ports (Y)" where X is the number of IVR sessions and Y is the number of ports. To change this condition, either reduce the number of IVR sessions via the command license activate ivr sessions N (where N is less than the number of ports and may be zero to deactivate all IVR sessions), or remove the IVR session licenses, or add more port licenses, and then issue the reload command.


http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1065047

Hope this helps!

Rob

Matthew Gasparro Thu, 12/24/2009 - 12:38

I reduced the IVR ports as you mentioned and that did in deed fix my problem. Thanks...

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