12-22-2009 07:25 PM - edited 03-15-2019 08:52 PM
I have recently upgraded my Call Manager Express to 7.1.1 and the Unity Express to the latest 7.1.4 releases.
After doing clean installs and using the Cisco online License migration tool the voicemail boxes on the CUE will not enable. Here is the outputs from the CUE: (ANY HELP WOULD BE GREATLY APPRECIATED)(yes, I rebooted)
my-hostname# sh license status application
voicemail disabled, ivr session quantity (2) is equal to or exceeds available ports (2)
ivr enabled: 2 sessions
---
my-hostname# sh license in-use
StoreIndex: 0 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 5 /5
License Priority: Medium
StoreIndex: 2 Feature: VMIVR-PORT Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 2 /2
License Priority: Medium
StoreIndex: 3 Feature: VMIVR-IVR-SESS Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 2 /2
License Priority: Medium
my-hostname#
---
my-hostname# sh license detail
Index: 1 Feature: TCV-USER Version: 1.0
License Type: Permanent
License State: Active, Not in Use
License Count: 1 / 0
License Priority: Medium
Store Index: 1
Store Name: Primary License Storage
Index: 2 Feature: VMIVR-IVR-SESS Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 2 /2
License Priority: Medium
Store Index: 3
Store Name: Primary License Storage
Index: 4 Feature: VMIVR-PORT Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 2 /2
License Priority: Medium
Store Index: 2
Store Name: Primary License Storage
Index: 6 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 5 /5
License Priority: Medium
Store Index: 0
Store Name: Primary License Storage
12-23-2009 07:02 AM
Hi Matt,
It looks like you are seeing this issue;
Note Each IVR session consumes one port and thus reduces the number of ports available for use by voicemail or auto-attendant applications. Please carefully consider how many IVR session licenses you need and only install or activate licenses for that number of IVR sessions.
If the number of IVR session licenses is greater than or equal to the number of ports, then voicemail and auto-attendant applications will be disabled due to the lack of available ports. The show license status application command will indicate this condition by stating the error message "voicemail disabled, ivr session quantity (x) is equal to or exceeds available ports (Y)" where X is the number of IVR sessions and Y is the number of ports. To change this condition, either reduce the number of IVR sessions via the command license activate ivr sessions N (where N is less than the number of ports and may be zero to deactivate all IVR sessions), or remove the IVR session licenses, or add more port licenses, and then issue the reload command.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1065047
Hope this helps!
Rob
12-24-2009 12:38 PM
I reduced the IVR ports as you mentioned and that did in deed fix my problem. Thanks...
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